Welcome to Process & Performance Management Training, with KMI Partner APQC

Self-Paced Options

KMI is pleased to announce our new partnership with APQC, the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.

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Designing End-to-End Processes

The Designing End-to-End processes course goes beyond traditional process design by helping participants understand how individual processes connect, how to manage handoffs, and how to enable performance measurement across the full value chain. Learners will gain practical skills in identifying end-to-end processes, managing complexity, and fostering cross-functional collaboration.

Generative AI for Thought Leadership

This course empowers professionals to build practical AI fluency and adopt a growth mindset that leverages generative AI (GenAI) to amplify subject matter expertise and establish industry authority.

Introduction to Process

This process improvement course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.

Leading Successful Enterprise AI Initiatives

This course helps organizations move enterprise AI efforts beyond experimentation and toward consistent, measurable results. Participants will examine why many AI initiatives stall or fail and learn how to position AI as a core business capability rather than a standalone technology project.

Managing Change

This course provides a comprehensive overview of the dynamics of change, assessing readiness, crafting change strategies, implementing change, and sustaining momentum. At the end of the course, participants will be equipped with the knowledge and skills to support organizational change efforts as a practitioner, engage leaders, and foster a culture of continuous improvement and innovation.

Master Planning for Innovation

This course will walk you through the fundamental tenets of the Master Planning for Innovation (MPI) methodology and show you how to align around important change initiatives; establish clear authority and responsibilities; establish clear roles and deliverables; appropriately resource and plan for change; and organize your information management and flow.

Prioritizing and Implementing Process Improvement

Learn how to identify, assess, and select process improvements, pick the right improvement approach and manage the change process, and integrate and align different improvement initiatives across the organization.

Process Analysis Techniques

This course teaches practical process analysis skills essential for designing new workflows or improving existing ones. You’ll learn how to apply foundational principles, choose the right techniques based on goals and context, and evaluate processes for timing, risk, and reliability. The course also covers Lean Six Sigma concepts and helps you avoid common pitfalls like analysis paralysis and solution bias—ensuring decisions are driven by value.

Process Basics Learning Path

APQC’s Process Basics learning path is designed to provide foundational understanding and skill development toward proven techniques and practices for design and management of the work done across an organization. The courses include training on process and process management best practices that work across all sizes and types of organizations. You will gain understanding of critical process design practices that not only produce an effective and efficient process, but also make it sustainable and enable both continuous and transformative improvement. 5 courses | 184 lessons

Process Design Essentials

In this course, participants will learn how to design, implement, and manage effective business processes and document critical process knowledge using various tools such as process frameworks, model current and future state, and prepare process definition documents, SIPOC models, and RACI charts. They will also understand how to ensure alignment with organizational goals and create agility to changing environments.

Process Frameworks Essentials

In APQC’s Process Framework Essentials course, you'll explore the structure, core principles, and practical applications of frameworks, with real-world examples. The course covers essential skills for selecting, designing, and applying process frameworks for various value-driven purposes. You'll also learn how to adopt or customize a process framework, including APQC's Process Classification Framework®, for your organization to enhance process management, content management, and benchmarking.

Process Management Essentials

This course is organized around the Seven Tenets of Process Management. Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.

Project Management Fundamentals

Learn practical project management skills to confidently plan, lead, and deliver successful projects while avoiding common pitfalls like scope creep, communication breakdowns, and shifting priorities.

Questions?

Call (US): 703-327-7096
Or email: training@kminstitute.org

‍We are standing by to help!

How to Contact Us

3554 Founders Club Drive, Sarasota, FL, 34240 (USA)

Phone: (US) 1-703-327-7096

Training:training@kminstitute.org

General Questions:info@kminstitute.org

What's Coming Up

Certified Knowledge Specialist - KM & Enterprise AI

Live online September 29 to September 30; Click here...

Certified Knowledge Specialist - Organization Development

Live online October 20 to October 22; Click here...