The best ideas build on shared knowledge. Learn how to identify, visualize, and protect critical knowledge in your organization.

In this course, participants will learn why organizations map knowledge; what the critical success factors are for making and analyzing maps; and how organizations use completed maps to improve strategy and operations. Participants will build skills in this course by practicing the tactical steps and tools to scope and complete a knowledge map; identifying and analyzing knowledge gaps; and using the insights from knowledge mapping to enhance critical knowledge flow in and across business processes.

This course is part of the APQC Knowledge Management Basics Learning Path: a 5-part course series offering a foundational understanding and practical skills for professionals looking to apply knowledge techniques across their organization. Purchase the course bundle here. (If you’ve already purchased this course and want to upgrade to the Knowledge Management Basics Learning Path, please contact our training team for a discount code.)