APQC Corner

Welcome to APQC Training!

KMI is pleased to announce our new partnership with APQC, the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management.


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Who Should Atten?

This certification is ideal for professionals eager to elevate their process improvement capabilities and advance their careers. It is especially beneficial for:

• Process Managers who are responsible for overseeing and optimizing business processes, and who want to strengthen their ability to drive efficiency and quality
• Process Owners who are accountable for specific process outcomes, and are seeking a structured framework to benchmark and improve performance
• Process Improvement Leaders who are champions of continuous improvement aiming to align process initiatives with strategic business goals
• Functional Managers (Department Heads) who are looking to break down silos and enhance cross-functional performance using a common process language
• Internal Consultants who are providing in-house guidance on process or quality improvement, and who wish to adopt globally recognized frameworks to maximize impact
• External Consultants who advise organizations on performance and change management, and want to enrich their toolkit (and credibility) with APQC’s renowned PCF and certification

Learning Objectives

• Understand the different types of frameworks, uses, and ways to leverage them in an organization
• Explain the benefits of aligning alternate views and needs using a comprehensive framework across an enterprise
• Leverage framework principles to identify, prioritize, and manage performance improvement
• Adapt the application of frameworks to fit the organizational needs
• Utilize APQC’s assets and resources to address real-world challenges